Puprise pet shop FAQs

Frequently Asked Questions

Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on phone, chat, or email.


How do I contact customer service?

You can reach out to us by calling at +91 90212 25519 or
You can also chat or email
us on info@puprise.com and we’ll get right back to you with a response.

What are your customer service hours?

We’re available 24/7, 365 days a year!

What's your Privacy Policy?

Your privacy is very important to us.
Read our Privacy Policy for more details.


How can I pay for my order on Puprise?

Puprise supports multiple payment methods.

  • Net Banking
  • Debit Card
  • Credit Card
  • Wallet
  • Cash On Delivery (available in selected pin codes)
  • Gift Cards
Are there any hidden charges when I make a purchase on Puprise?

NO hidden charges when you make a purchase on Puprise. The listed price of products are all-inclusive.
Price you see is what you pay!!

Does Puprise charge taxes?

We charge taxes as applicable by the Government of India. These taxes varies based on the product type. However, all products sold on puprise are inclusive of taxes and there is no additional costs.
Price you see is what you pay!!

What information do I need to check out?

Our checkout is easy, fast and secure.
Enter your shipping address and payment method, then place your order!

Is it safe to use my credit or debit card on Puprise?

Whatever your online mode of payment, you can rest assured that Puprise’s trusted payment gateway partner use secure encryption technology to keep your transaction details confidential at all times.

Order & Shipping

Are there any delivery/shipping charges for my order placed on Puprise?

Puprise provide free shipping across India for all orders above ₹1000 with shipment weighing less than 20kg. 

A nominal fee of ₹100 is charged for orders under ₹1000.

A handling fee of ₹400 is changed for shipment weighing 20kg or more.

How long does it take to get my order?

Orders placed before 1:00 PM (IST) will usually be shipped the same day and most customers receive their orders in 4–6 days. However, delivery time may vary depending on the shipping address.

Orders that require prescription approval or personalization may take longer to ship.

How are orders placed on Puprise delivered to me?

All orders placed on Puprise are dispatched through reliable and reputed courier partners such as FedEx, BlueDart, Delhivery, DTDC etc.

How do I track the delivery of my order?

You will be provided with a Tracking Number for your order once, your consignment is shipped.

We’ll send you emails to update you on the progress of your order, or you can check its progress in the Orders section of your account. You can also give us a call, and we’ll be happy to provide tracking information.

Can I change my shipping address after I place an order?

Yes, You can change the shipping address of your order before it is shipped, by contacting our customer support.
Please note, we can’t make any changes in address, once your order is shipped.

Product I want is “Out of Stock”, can I still make a special order for it?

You can either register yourself to the “Waiting List” of the product by entering your email, then you will be notified via email, once the product is back in stock.
Or else, please get in touch with us at +91 9021225519 or info@puprise.com, we will surly try to help you in the best possible way.

If I need any additional details about a product, can I contact Puprise?

Yes, you can always post your queries under the “Questions & Answers” tab on the product page and we will respond to it at the earliest.
Or else you can also contact us directly via email or call.

Can I speed-up the delivery date on my order?

In certain cases, we can help you arrange faster delivery.
Get in touch with us on info@puprise.com or +91 90212 25519 to know the possibilities.

Does Puprise deliver products internationally?

NO. At present, we deliver products only within India.

Returns & Refunds

What’s Puprise Returns Policy?

Our policy is simple: If you’re not 100% unconditionally satisfied with your pet supplies, you can return them.

Our 5 Days Easy Returns Policy allows you to replace/return your item within 5 days of delivery. 

We so not accept returns or exchanges on any pet food products and prescribed medications. However, if the medication you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis.

How can I cancel my order on Puprise?

You can cancel your order any time before your item has shipped, we will refund the entire order amount.

Unfortunately, you can’t cancel your order in case the item you have ordered has been shipped. Once you receive the item, it will be eligible for replacement, only in cases where there are defects found with the product.

When can I expect refund for item I canceled?

Once we receive the original item, we will do quality check within 2 days and then initiate refund.

If you’ve already paid for your order, we will refund the money in the original mode of payment.

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

What if I receive expired products?

We keep an eye on our product inventory and regularly update it with fresh stock. We also make sure not to ship products that have passed their expiry date.
However, if it does happen by any chance, we will send you the replacements or refund your money, without any questions asked.

What if I receive damaged products?

We thoroughly check the products before shipping them out. Also, we only ship through reputed and reliable courier firms like FedEx, BlueDart, Delhivery, DTDC etc.
However, it is possible that the damaged has occurred in transit, do get in touch with us and we will do our best to assist you.

Pals Rewards

What is Pals Rewards?

The Pals Rewards Program is all about rewarding its customers in return for their loyalty. 
At Puprise, we reward your loyalty with points on every purchase you make on Puprise.

Find out more about Pals Rewards here.