FAQ
Do you sell pets?
No, we do not sell pets; we only sell products that pets need & also services that are important for the pets.

Do you offer any grooming services?
We are selling services as an aggregator on our mobile applications that you can download from Google play store & iTunes.

Can products be customized?
Yes! We understand that every pet has his or her own individual needs. This is why we love customising and personalising pet products. We can have beds, bowls, collars, toys and almost anything else specially designed to suit your pet. We do our best to meet your requirements.

Besides dogs and cats, what other pets do you have products for?
We have products for small animals and birds as well!

Do I only have to order online from the Puprise website?
As of now we have an online store and going forward we might have physical stores.

How do I order a birthday cake for my pet?
As Birthday cakes and cupcakes are specially made for your pet, we bring you wide option of premium bakeries to choose the very special cake for your special buddy to make the day extra special.

What flavours do you have?
We have both vegetarian and non-vegetarian varieties available with different flavours and ingredients.

Something I want is not in stock; can I make a special order for it?
Yes, please get in touch with us at +91 9021225519, we will try to help you out with the best.

If I want additional details on a product before ordering, can I contact you?
Yes, you can call us on +91 9021225519 to have your questions answered.

What forms of payment do you accept?
We accept online payment. We don’t have COD option available with us.

Can I exchange it if I order online?
If the product and situation meets the requirements of our Exchange and Returns Policy, then yes, it can be exchanged. You will have to arrange for it to be shipped back to us. Please note that we offer exchange/ credit, we do not give cash refunds.

What if I receive damaged goods / expired products?
We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on info@puprise.com we will try to resolve the issue with best intention.

Can I speed up the delivery date on my order?
In certain situations, we can arrange of this; this might also bear extra charges. Feel free to get in touch with us on info@puprise.com to know if this is possible.

Can I cancel my online order?
Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on info@puprise.com

How long does an order made online take to reach me?
Orders are normally dispatched within 24 hours and take 3-7 working days to be delivered based on your location. Custom-made products will take longer to ship than others. You will receive an approximate timeline when you place your order. Generally, custom-made products could take between 7-15 days to reach you’.

Do you make goodie boxes and offer gift vouchers?
Yes, we can give you personalised gift vouchers and goodie bags. Please check diversified variety of goodie boxes at www.puprisebox.com you can also gift Puprise Boxes.